POSITIONS

 

CORPORATE PLANNING ADMINISTRATIVE ASSISTANT

NEW YORK CITY

A Corporate Planning Administrative Assistant provides timely, smooth and efficient administration of the executives support work (Executive Assistant team) as well as provides administrative support to facilitate business operation for the department (Planning team). The position fulfills tasks and responsibilities with another administrative assistant in the department under managers’ instructions. The primary tasks will include:

Executive assistant team

• Preparing and maintaining the executives schedule, coordinating meetings, responding to telephone calls/inquiries, preparing letters and reports, and facilitating administration of the executive’s office work
• Developing travel itineraries, making all the travel arrangements including arrangement with related parties under the managers’ directions, and preparing and processing entertainment and expense reports
• Making business meeting arrangements, coordinating details from guest lists and invitations to location and menu selection and maintaining restaurant files
• Arranging internal parties related to executives starting from making reservation of restaurants and sending invitation, etc.
• Preparing and sending congratulatory and/or condolence-related Telegram and letters, etc.
• Maintaining executives’ private club accounts -Arranging for executive gifts and acknowledgments and coordinating holiday card and other mailings
• Overseeing the smooth transition of incoming/outgoing executives
• Managing data (business cards, Holiday cards, etc.）and supporting IT-related equipment
• Completing projects as requested

Planning Team

• Coordinating video meetings and other internal meetings
• Distributing internal notifications using intranet & email
• Maintaining Corporate Planning’s intranet
• Assisting executives & corporate planning members with travel arrangements
• Processing expense reports for managers
• Handling general administrative tasks such as procuring office supplies and registering guests for the office building, etc.
• Preparing meeting materials and handouts
• Handling mails & filings -Completing other projects as requested

Qualifications and Experience

• Japanese & English language skills (writing, speaking & reading)
• Intermediate PC skills (Excel, Word, Powerpoint, Adobe, Accounting Software, etc) and ability to learn new systems
• Ability to establish and maintain cooperative working relationships
• Flexibility to work on-site when the executives are in the office.
• 1 to 3 years of experience as assistant and/or support staff
• Baccalaureate degree or equivalent
• Legally authorized to work in the United States

To apply Please attach your resume to the below email address: Email recruitment.scoa@sumitomocorp.com

 

LOGISTICS SALES & MARKETING COORDINATOR

NEW YORK CITY

Under direct supervision, a Sales & Marketing coordinator performs general sales and marketing administrative functions related to the business development department in Logistics Group. The primary tasks will include:

• Provide customer services to customers
• Manage each business account progress including sales development and project management support
• Business progress management, necessary update , organizing and tracking CRM salesforce platform support to input the salesforce data management monthly meeting review
• Assist in data mining – consolidate all platforms to establish detailed consumer lists to support commercial sales team
• Support sales administration Documents including: contract documents handling & necessary discussion support with our legal for contract modification.
• Contract management require by filing each contract. Update pricing matrix according to customer
• Assist in the organizing of promotional events and digital campaign and attend them to facilitate their success
• Collaborate with corporate communication team & tech partner to assist In the creation of sales& marketing material
• Assist, update & modify the presentation MS power point materials for sales promotion.
• Conduct market research to identify business opportunity for promotion and growth
• Support for the GM/ Business development of the logistics group administrative work such as meeting and appointment management, travel arrangements, expense settlements, generating documents, and correspondence and so on.
• Maintaining adequate levels of standard office supplies and ordering non-routine items
• Sorting and distributing incoming correspondence including mail, faxes, publication.
• Maintaining department files by updating existing files, creating new ones, preparing files for storage and ensuring disposal after appropriate retention period
• Assisting with the newcomer registration and setup including IT.
• Any other duties / project as assigned

Qualifications and Experience

• Excellent Verbal & Written Communication skills
• Software skill : MS Excel, MS Work, MS Power point, MS Outlook, Salesforce (recommended)
• Bachelor degrees in business administration & marketing or equivalent experience
• Experience in the Logistic supply chain industry would be ideal
• Minimum of 3-4 years’ experience as a sales & marketing coordinator (or similar)
• Excel in a fast-paced environment and have sales management and communication skills
• Legally authorized to work in the United States

To apply Please attach your resume to the below email address: Email recruitment.scoa@sumitomocorp.com

 

LOGISTICS CUSTOMER SUCCESS MANAGER

NEW YORK CITY

The Customer Success Manager will develop collaborative and deep, multi-pronged relationships to drive strong customer adoption and excellent retention services for SCOA smart logistics solutions, demonstrating value every step of the way. The Customer Success Manager will deeply understand the customer's business model and use cases and act as an extension of their team. Help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and Customer satisfaction. The Customer Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skill Day-to-day.

• •Oversee the customer lifecycle to proactively drive satisfaction and retention, including success of the customers from go-live through to renewal and expansion
• Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the solution is properly leveraged to achieve them
• Develop strategic road mapping and change management plans to assist customers in driving customer adoption and change management and/or business process improvement within their organization
• Build and maintain strong relationships with all key customer stakeholders, including C-level executives
• Serve as a point of escalation for key customer issues, and ensure quick, accurate, resolutions
• Ensure high customer satisfaction and retention
• Be a brand/product ambassador!! Evangelize the capabilities of our client’s platform, identifying new opportunities for further growth within customers while working collaboratively with the sales team to position upsells
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Work with the sales teams to facilitate the onboarding of new customers
• Develop collateral and conduct regular business reviews across multiple stakeholder levels (i.e. C-Suite, VP, Director, manager etc)
• Work with our Sales, Product, and Engineering & IT teams to help find the right solution for customers, providing technical , customer services guidance for a solution through configuration, deployment and operations
• Contribute to the scalability of the customer success team through documentation and process optimization
• Any other duties / project as assigned

Qualifications and Experience

• Must have 5+ years of experience in Customer Success, consulting or account management for a SaaS or logistics supply chain organization
• Significant experience driving enterprise level customer engagements, achieving high adoption, retention, and expansion rates
• BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus (but not required).
• Skillful at building long term relationships with internal and external key customer and stakeholders
• Great attitude, self-motivated, and passionate about making customers/clients successful!
• Experience in business transformation/ business process improvement initiatives is a strong plus, but not required.
• Proficiency in leading and facilitating executive meetings and workshops
• Strong leadership, committed priority management and high emotional intelligence with the ability to compel customers and internal partners to act and hold them accountable to their commitments
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail and a background of taking initiative!
• Excel in a fast-paced environment and have strong project management and communication skills
• Domain knowledge of retail, e-commerce, or logistics supply chain is a strong plus
• Up to 50% travel (domestic and internationally), on an as-needed basis
• Self-starter, self-managing, and results-oriented
• Software skill : Basic Knowledge of REST API’s and scripting languages (Python, JavaScript etc.), VBA (recommended), MS Excel, MS Work, MS Power point, MS Outlook
• Legally authorized to work in the United States

To apply Please attach your resume to the below email address: Email recruitment.scoa@sumitomocorp.com